HEAVENLY HARLOTS MAID CLEANING SERVICES™ PROPERTY MANAGEMENT / LEASING OFFICE North Dakota Terms Of Service
Applies to All ND Bookings & All Service Tiers
Last Updated: February 2026
These Terms of Service (“Terms”) govern all cleaning services provided by Heavenly Harlots LLC (“Company”) to property management companies, leasing offices, brokerages, asset managers, and commercial property owners (“Commercial Client”).
By issuing a Work Order, approving a Booking Confirmation, requesting service, or allowing services to commence, Commercial Client agrees to these Terms.
Electronic acceptance is intended to be enforceable under applicable law.
1. DEFINITIONS
1.1 Commercial Client – Property management company, leasing office, brokerage, asset manager, or commercial property owner engaging services.
1.2 Unit – Individual apartment, home, or property under management.
1.3 Turnover Cleaning – Cleaning performed after tenant move-out and prior to new tenant occupancy.
1.4 Common Area Cleaning – Cleaning of hallways, offices, stairwells, amenities, or shared facilities.
1.5 Work Order / Booking Confirmation – Written authorization confirming scope, pricing structure, access method, timeline, and billing terms for a specific service.
1.6 Labor Hours – Total combined productive cleaning hours performed by assigned Contractors.
2. NATURE OF SERVICES
2.1 The Company provides professional Standard Residential Cleaning services suitable for rental turnover and light-commercial environments.
2.2 The Company is committed to delivering consistent, market-ready cleaning standards appropriate for professional leasing operations.
2.3 All services are task-based and production-based within purchased Labor Hours or agreed flat-rate scope.
2.4 The Company provides cleaning services only. No personal services, companionship, entertainment, presentation-based, themed, premium, or specialty residential tiers are available to Commercial Clients.
2.5 The Company reserves the right to decline or terminate work involving:
- Biohazards
• Hoarding beyond standard turnover conditions
• Mold remediation
• Hazardous materials
• Heavy construction debris beyond light post-construction cleaning
• Illegal activity
• Any condition presenting unreasonable risk
Specialty remediation or regulated services must be contracted separately.
3. SERVICE STRUCTURE
3.1 Turnover Cleaning (Vacant Units)
May be billed by Labor Hours or flat rate as defined in the applicable Work Order.
Scope is defined by written checklist or agreed service outline.
Excessive soil, debris, or misrepresented condition may require pricing adjustment.
3.2 Maintenance Refresh / Light Cleaning
Hourly billing unless otherwise specified. Scope must be documented in the Work Order.
3.3 Common Area Cleaning
Recurring or per-visit billing as agreed in writing.
3.4 Scheduling Priority
The Company does not guarantee same-day or emergency service unless expressly agreed in writing. Scheduling is based on availability and confirmed Work Orders.
4. BILLING STRUCTURE & PAYMENT TERMS
4.1 Master Service Structure (Optional)
Commercial Clients may operate under a Master Service Agreement (MSA) with individual Work Orders governing specific Units.
4.2 Labor Hour Model
Labor Hours reflect total production output by assigned Contractors.
Example: Two Contractors working four hours equals eight Labor Hours billed.
4.3 Flat Rate Model
Flat rates assume:
• Vacant and empty Unit
• Utilities active
• Standard wear and soil conditions
Material deviation from these assumptions may result in price adjustment.
4.4 Invoice Terms
Unless otherwise agreed in writing:
• Net 7 or Net 15 payment terms apply
• Late fees may apply to overdue balances
• Accounts exceeding agreed terms may be suspended
4.5 Payment Disputes
Disputes must be submitted in writing within five (5) business days of invoice issuance.
5. ACCESS & SITE CONDITIONS
5.1 Commercial Client is responsible for ensuring:
- Legal access authorization
• Water and electricity active
• Safe working environment
• Pets removed
• Personal items cleared
5.2 If a Unit is not vacant, not accessible, or not ready at scheduled time:
- A trip fee may apply
• Scheduled Labor allocation remains billable
5.3 The Company is not responsible for:
- Tenant property
• Maintenance defects
• Structural issues
• Appliance malfunction
• Embedded subfloor or structural odors
5.4 Utilities Requirement
If water or electricity is inactive at time of service, the appointment may be terminated and billed as scheduled.
5.5 Keys & Access Devices
Commercial Client is responsible for accurate keys, codes, or lockbox access. The Company is not responsible for locksmith costs or rekeying unless caused by proven Company negligence.
6. SCOPE CONTROL & CHANGE MANAGEMENT
6.1 Scope is governed solely by written Work Orders.
6.2 Verbal instructions from maintenance personnel do not modify billing terms.
6.3 Additional tasks requested on-site may increase Labor Hours and generate revised invoices.
6.4 Re-cleans are not automatic refunds. They are evaluated against documented scope compliance.
6.5 The Company may photograph Units before and after service for quality control and dispute documentation. Such documentation will not be used for marketing without written consent.
7. QUALITY STANDARD
7.1 Services are performed to reasonable professional standards appropriate for tenant-ready condition and market expectations.
7.2 Cleaning does not include:
- Repairs
• Paint correction
• Restoration
• Caulking
• Mechanical servicing
• Habitability inspection
7.3 Final acceptance occurs upon completion unless written objection is received within forty-eight (48) hours.
7.4 Cleaning services are separate from maintenance operations. The Company is not responsible for identifying structural defects, mechanical failures, plumbing leaks, electrical issues, code violations, or habitability determinations.
8. CONTRACTOR STATUS
Contractors are independent contractors of the Company and are not employees of the Commercial Client.
Commercial Client may not directly hire, solicit, or bypass the Company relationship.
Violation may result in damages and injunctive relief where permitted by law.
9. LIMITATION OF LIABILITY
9.1 The Company is not liable for:
- Pre-existing damage
• Normal wear and tear
• Maintenance failures
• Tenant-caused damage
9.2 Total liability for any claim arising from a specific Unit service shall not exceed the amount paid for that Unit’s service.
9.3 Under no circumstances shall the Company be liable for lost rent, vacancy loss, tenant disputes, delay damages, or consequential damages.
9.4 Claims must be submitted in writing within forty-eight (48) hours of service completion.
10. INSURANCE
The Company maintains commercially reasonable business liability insurance appropriate for residential and light-commercial cleaning services.
Proof of insurance and W-9 documentation available upon written request.
Commercial Client remains responsible for maintaining property, casualty, and tenant coverage insurance.
11. DISPUTE RESOLUTION
These Terms are governed by North Dakota law.
Disputes shall first undergo a thirty (30) day good-faith resolution period.
If unresolved, disputes shall be resolved by binding arbitration in North Dakota under commercially reasonable rules. This arbitration agreement is governed by the Federal Arbitration Act where applicable.
To the fullest extent permitted by law, disputes must be brought on an individual basis. Class or collective proceedings are waived.
The Company may seek injunctive relief or pursue collections in courts located in Grand Forks County, North Dakota.
12. INDEMNIFICATION
Commercial Client agrees to indemnify, defend, and hold harmless the Company and its Contractors from and against claims, damages, losses, fines, penalties, or expenses arising from:
- Tenant claims
• Conditions of the Premises not caused by the Company
• Code violations
• Structural or mechanical defects
• Environmental hazards
• Failure to provide safe access or active utilities
• Misrepresentation of unit condition
This obligation survives termination.
13. FORCE MAJEURE
The Company is not liable for delays or failure to perform caused by events beyond reasonable control, including severe weather, road closures, utility interruption, labor shortages, governmental action, or emergency conditions.
Affected services may be rescheduled under commercially reasonable terms.
14. TERMINATION
Either party may terminate ongoing services upon written notice.
All completed Work Orders and performed services remain payable in full.
Outstanding balances survive termination.
Termination does not waive liability for prior breach.
15. ENTIRE AGREEMENT
These Terms, together with any Master Service Agreement and executed Work Orders, constitute the entire agreement between the parties and supersede prior representations not expressly incorporated herein.
Thank you for reviewing our Terms of Service.
Heavenly Harlots Maid Cleaning Services™ operates with structured systems, defined scope control, and disciplined execution standards designed for professional property management environments.
These Terms of Service are established to ensure clarity, operational efficiency, financial accountability, and consistent service delivery across all Units and Work Orders.
Clear expectations protect both parties, reduce operational friction, and support predictable, market-ready turnover results.
We appreciate the opportunity to support your leasing operations and welcome any clarification requests prior to service commencement.
These Terms of Service govern all North Dakota bookings with Heavenly Harlots Maid Cleaning Services™. By proceeding with scheduling, payment, or service, the Client acknowledges full understanding and acceptance of all policies contained herein. Policies may be updated as needed to maintain safety, legal compliance, and service quality. Continued use of our services constitutes agreement to the most current version of these Terms.