HEAVENLY HARLOTS MAID CLEANING SERVICES™ MINNESOTA TERMS OF SERVICE ADDENDUM
Applies to All Minnesota Bookings
Last Updated: February 2026
At Heavenly Harlots Maid Cleaning Services™, we believe clear expectations create better service. The following Terms outline how our Minnesota Standard Professional Cleaning services operate so both parties understand scheduling, billing, and service standards.
These Terms of Service (“Terms”) govern all residential cleaning services provided by Heavenly Harlots LLC (“Company”) within the State of Minnesota.
By submitting a booking request, paying any fee, checking an acceptance box, or allowing service to commence, the Client agrees to these Terms.
Electronic acceptance is intended to be enforceable under Minnesota law.
1. DEFINITIONS (MINNESOTA-SPECIFIC)
1.1 Client – The individual or entity purchasing services.
1.2 Company – Heavenly Harlots LLC.
1.3 Contractor – Independent contractor engaged by the Company to perform cleaning services.
1.4 Premises – The Minnesota location where services are performed.
1.5 Labor Hours – The total combined productive cleaning hours performed by assigned Contractors.
1.6 Booking Confirmation / Invoice – Written confirmation defining scope, pricing, minimums, travel parameters, and billing structure for a specific appointment.
2. NATURE OF SERVICES
2.1 The Company provides professional residential cleaning services only. Services are provided for lawful residential purposes only.
2.2 The Company does not provide personal services, companionship, entertainment, adult services, or any services outside the scope of residential cleaning.
2.3 Services are task-based and production-based within purchased Labor Hours.
2.4 Contractors may decline or discontinue tasks that are unsafe, illegal, unsanitary, misrepresented, or outside the agreed scope.
2.5 Any attempt to solicit services beyond professional cleaning may result in immediate termination of service. Payment remains earned.
3. BOOKING, BILLING & LABOR STRUCTURE
3.1 Appointment-Specific Terms
All pricing, minimums, travel charges, and billing terms are defined in the Booking Confirmation / Invoice. No pricing is guaranteed unless confirmed in writing.
3.2 Labor Hour Model
Minnesota services operate exclusively under a Labor Hour production model.
Labor Hours reflect total combined production output.
Example: Two Contractors working three (3) hours equals six (6) Labor Hours billed.
Client purchases production capacity, not individual clock time.
The Company retains sole discretion over:
Number of Contractors assigned
Scheduling structure
Work sequencing
Production allocation
Billing methodology does not change based on staffing decisions.
3.3 Estimates
Estimates are non-binding and may adjust based on:
Actual property condition
Scope expansion
Access limitations
Safety concerns
Misrepresentation of property condition
3.4 Payment Timing
Prepayment, deposit, or card-on-file authorization may be required.
Payment terms are defined in the Booking Confirmation.
4. CANCELLATIONS, RESCHEDULING & PAYMENT FINALITY
4.1 Scheduling reserves staffing, travel planning, and blocked calendar time that prevents the Company from accepting other clients during that period.
4.2 Payments made to reserve service time are earned upon booking unless Section 4.5 applies.
4.3 Because scheduling reserves staffing and blocks calendar availability, cancellations may result in earned payments unless otherwise stated in the Booking Confirmation.
4.4 If the Company is ready and able to perform services as scheduled, payment remains earned even if service cannot proceed due to Client-side issues including access failure, unsafe conditions, or rule violations.
4.5 Refunds are issued only when the Company cancels due to internal operational reasons unrelated to Client breach.
4.6 Severe weather, road closures, or state emergency conditions may result in rescheduling under commercially reasonable terms.
5. ACCESS, SITE CONDITIONS & NO-SHOW
5.1 Client must provide safe, lawful, and timely access to the Premises.
5.2 Utilities (water and electricity) must be active unless otherwise agreed.
5.3 Pets must be secured.
5.4 If access cannot be obtained within arrival parameters defined in the Booking Confirmation, the appointment constitutes a no-show.
5.5 In no-show situations, payment remains earned and additional travel or administrative charges may apply.
6. CLIENT CONDUCT
6.1 The Client and any occupants must maintain a safe and professional environment.
6.2 The Company is committed to maintaining respectful, professional conduct at all times while on the Premises.
6.3 Prohibited conduct includes:
- Harassment
- Intimidation
- Recording without written consent
- Illegal activity
- Intoxication creating unsafe conditions
- Attempting to directly hire or solicit Contractors outside the Company
6.4 Violations may result in immediate termination of service. Payment remains earned.
7. SAFETY & RIGHT TO REFUSE SERVICE
The Company may refuse or terminate service if conditions include:
- Biohazards
- Mold requiring remediation
- Infestation
- Unsecured weapons
- Illegal activity
- Structural instability
- Any condition presenting unreasonable risk
If service is refused or terminated due to safety or misrepresentation, payment remains earned.
8. SERVICE SCOPE & PRODUCTION STANDARD
8.1 Cleaning services are production-based and performed to reasonable professional standards.
Our goal is to deliver market-ready, professionally cleaned residential spaces using structured production standards.
8.2 Completion of all requested tasks within estimated Labor Hours is not guaranteed.
8.3 Additional Labor Hours require authorization and payment.
8.4 Services do not include:
- Structural repair
- Restoration
- Hazardous waste handling
- Mold remediation
- Regulated environmental cleanup
- Maintenance or mechanical servicing
8.5 If concerns arise, Clients are encouraged to notify the Company promptly so we can review the matter. Dissatisfaction does not automatically entitle Client to refund. The Company may, at its discretion, offer re-clean or service credit.
9. VALUABLES & PROPERTY PROTECTION
9.1 Client agrees to secure cash, jewelry, firearms, prescription medications, collectibles, and high-value personal property prior to service.
9.2 Company is not responsible for loss of unsecured valuables.
9.3 Client must disclose fragile or specialty surfaces.
10. PROPERTY DAMAGE CLAIM PROCEDURE
If damage is believed to have occurred during service, the Client must notify the Company as outlined below.
10.1 Any claim must be submitted in writing within forty-eight (48) hours of service completion.
10.2 Claims must include:
- Photographic documentation
- Identification of specific damaged item
- Proof of ownership where applicable
10.3 No repair or alteration may occur before Company inspection opportunity.
10.4 Company must be allowed reasonable opportunity to inspect and resolve claims.
11. INDEPENDENT CONTRACTOR STATUS
Contractors are independent contractors of the Company and are not employees of the Client.
Client may not solicit or hire Contractors outside the Company relationship.
Violation constitutes material breach.
12. EARLY COMPLETION & BILLING CLARIFICATION
12.1 Billing is based on Labor Hours reserved and allocated.
12.2 Efficiency resulting from multi-contractor deployment does not reduce billing obligations.
12.3 Early completion does not create refund entitlement.
13. LIMITATION OF LIABILITY
13.1 Company is not liable for:
- Pre-existing damage
- Normal wear and tear
- Fragile or unsecured items
- Maintenance defects
13.2 To the fullest extent permitted by Minnesota law, Company is not liable for indirect, incidental, or consequential damages.
13.3 Total liability for any claim is limited to the amount paid for the specific appointment.
14. CHARGEBACKS & PAYMENT DISPUTES
Improper chargebacks inconsistent with these Terms may constitute breach of contract.
Company may pursue recovery of administrative costs, chargeback fees, and legally permitted collection expenses.
15. GOVERNING LAW & DISPUTE RESOLUTION
15.1 These Terms are governed by Minnesota law.
15.2 Disputes must undergo a thirty (30) day good-faith resolution period before formal proceedings.
15.3 Disputes shall be resolved by binding arbitration in the Minnesota county where services were performed, under commercially reasonable arbitration rules and governed by the Federal Arbitration Act where applicable.
15.4 Company may seek injunctive relief or pursue collections in Minnesota courts of proper jurisdiction.
15.5 To the fullest extent permitted by law, disputes must be brought on an individual basis.
16. SEVERABILITY
If any provision is unenforceable, remaining provisions remain in full force and effect.
17. MODIFICATION
The version in effect at time of booking governs that appointment.
18. INSURANCE & RISK ALLOCATION
The Company maintains commercially reasonable liability insurance appropriate for residential cleaning services.
Client remains responsible for maintaining property insurance covering the Premises and contents.
19. ENTIRE AGREEMENT
These Terms, together with the applicable Booking Confirmation / Invoice, constitute the entire agreement between the parties.
Thank you for selecting Heavenly Harlots Maid Cleaning Services™.
Your confidence in our company means everything. We remain committed to delivering a premium, respectful, and impeccably professional experience—no matter which service tier you choose. Excellence, discretion, and safety are the pillars of our brand, and we are honored to bring that level of care into your home.
We appreciate your business and look forward to exceeding your expectations.