HEAVENLY HARLOTS MAID CLEANING SERVICES™ MINNESOTA PROPERTY MANAGEMENT Terms Of Service
Applies to Commercial & Property Management Clients in Minnesota
Last Updated: February 2026
These Terms of Service (“Terms”) govern all cleaning services provided by Heavenly Harlots LLC (“Company”) to property management companies, leasing offices, real estate brokerages, asset managers, property owners, and other commercial entities (“Commercial Client”) within the State of Minnesota.
By issuing a Work Order, approving a Booking Confirmation, requesting service, or allowing services to commence, Commercial Client agrees to these Terms.
Electronic acceptance is intended to be enforceable under Minnesota law.
1. DEFINITIONS
1.1 Commercial Client – Property management company, leasing office, brokerage, asset manager, property owner, or commercial entity engaging services.
1.2 Unit – Individual apartment, home, or managed property.
1.3 Turnover Cleaning – Cleaning performed after tenant move-out and prior to new tenant occupancy.
1.4 Common Area Cleaning – Cleaning of shared spaces including hallways, offices, stairwells, amenities, and similar areas.
1.5 Labor Hours – Total combined productive cleaning hours performed by assigned Contractors.
1.6 Work Order / Booking Confirmation – Written authorization confirming scope, pricing structure, billing model, access method, and timeline.
2. NATURE OF SERVICES
2.1 The Company provides professional standard residential and light-commercial cleaning services suitable for rental turnover and managed residential properties.
2.2 The Company provides cleaning services only. No personal services, presentation-based services, entertainment services, or non-cleaning services are provided.
2.3 Services are production-based within purchased Labor Hours or defined flat-rate scope.
2.4 The Company may decline or terminate services involving:
- Biohazards
- Hoarding beyond standard turnover conditions
- Mold remediation
- Hazardous materials
- Major construction debris
- Illegal activity
- Any condition presenting unreasonable risk
Regulated remediation must be contracted separately.
3. SERVICE STRUCTURE
3.1 Turnover Cleaning (Vacant Units)
May be billed by:
Labor Hours, or Flat Rate, as defined in the Work Order. Flat-rate pricing assumes:
Unit is vacant
Utilities are active
Standard soil conditions
No excessive debris or damage
Material deviation may result in price adjustment.
3.2 Maintenance Refresh
Billed hourly unless otherwise agreed in writing.
3.3 Common Area Cleaning
Recurring or per-visit billing as defined in the Work Order.
3.4 Scheduling
The Company does not guarantee emergency or same-day service unless explicitly agreed in writing. Scheduling is based on availability and confirmed Work Orders.
4. BILLING STRUCTURE & PAYMENT TERMS
4.1 Labor Hour Model
Labor Hours reflect total combined production output.
Example: Two Contractors working four (4) hours equals eight (8) Labor Hours billed.
Commercial Client purchases production capacity, not individual clock time.
4.2 Flat Rate Model
Flat rates are based on agreed assumptions outlined in the Work Order. Scope expansion may require adjustment.
4.3 Invoice Terms
Unless otherwise agreed in writing:
Net 7 or Net 15 terms apply
Overdue balances may accrue interest at 1.5% per month or the maximum rate permitted by Minnesota law, whichever is less
Late accounts may be suspended until brought current
4.4 Dispute Window
Invoice disputes must be submitted in writing within five (5) business days of invoice issuance. Failure to dispute within this window constitutes acceptance of the invoice.
4.5 Collection Costs
In any action to collect unpaid balances, the Company shall be entitled to recover reasonable attorney fees, collection costs, and related expenses to the extent permitted by law.
4.6 Notice Requirement
All notices required under these Terms must be delivered via email to the designated billing contact or via certified mail to the address on file. Informal verbal notice shall not constitute formal dispute.
5. ACCESS & SITE CONDITIONS
5.1 Commercial Client is responsible for ensuring:
- Legal access authorization
- Active utilities (water & electricity)
- Safe working environment
- Pets removed
- Personal items cleared
5.2 If a Unit is not accessible or not ready at scheduled time:
- Trip fee may apply
- Reserved Labor allocation remains billable
5.3 The Company is not responsible for:
- Tenant property
- Maintenance defects
- Appliance malfunction
- Structural deficiencies
- Embedded subfloor or structural odors
5.4 Keys, lockboxes, or codes must be accurate. The Company is not responsible for locksmith costs unless caused by proven Company negligence.
6. SCOPE CONTROL & CHANGE MANAGEMENT
6.1 Scope is governed solely by written Work Orders.
6.2 Verbal instructions from maintenance personnel do not modify billing terms unless confirmed in writing by an authorized manager or ownership representative of the Commercial Client.
6.3 On-site additions may increase Labor Hours or generate revised invoices.
6.4 Re-cleans are not automatic refunds. They are evaluated against documented scope compliance.
6.5 The Company may photograph Units before and after service for internal documentation and dispute resolution. Marketing use requires separate written consent.
7. QUALITY STANDARD & WARRANTY DISCLAIMER
7.1 Services are performed to reasonable professional standards appropriate for tenant-ready condition.
7.2 Cleaning does not include:
- Repairs
- Paint correction
- Restoration
- Caulking
- Mechanical servicing
- Habitability inspection
- Code compliance verification
7.3 Final acceptance occurs upon completion unless written objection is submitted in accordance with Section 4.6 within forty-eight (48) hours.
7.4 Except as expressly stated herein, services are provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
8. CONTRACTOR STATUS & RELATIONSHIP OF PARTIES
Contractors are independent contractors of the Company and are not employees of the Commercial Client.
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.
Commercial Client may not solicit, hire, or bypass the Company relationship.
Violation may result in injunctive relief and recovery of damages where permitted by law.
9. LIMITATION OF LIABILITY
9.1 The Company is not liable for:
- Pre-existing damage
- Normal wear and tear
- Tenant-caused damage
- Maintenance failures
9.2 Total liability for any claim arising from a specific Unit service shall not exceed the amount paid for that Unit’s service.
9.3 The Company is not liable for lost rent, vacancy loss, delay damages, tenant disputes, or consequential damages.
9.4 Claims must be submitted in writing within forty-eight (48) hours of service completion in accordance with Section 4.6. Failure to provide timely notice constitutes waiver of the claim.
10. INSURANCE
The Company maintains commercially reasonable liability insurance appropriate for residential and light-commercial cleaning services.
Proof of insurance and W-9 documentation available upon written request.
Insurance coverage does not expand or increase the Company’s contractual liability beyond the limitations stated in these Terms.
Commercial Client remains responsible for property, casualty, and tenant insurance coverage.
11. INDEMNIFICATION
Commercial Client agrees to indemnify and hold harmless the Company and its Contractors from claims, damages, fines, penalties, or expenses arising from:
- Tenant claims
- Conditions of the Premises not caused by the Company
- Code violations
- Structural or mechanical defects
- Environmental hazards
- Failure to provide safe access or active utilities
- Misrepresentation of Unit condition
Indemnification obligations shall not expand the Company’s liability beyond the limitations set forth in Section 9.
This obligation survives termination.
12. FORCE MAJEURE
The Company is not liable for delay or failure to perform caused by events beyond reasonable control, including:
- Severe weather
- Road closures
- Utility interruption
- Governmental action
- Labor shortages
- Emergency conditions
Affected services may be rescheduled under commercially reasonable terms.
13. TERMINATION
Either party may terminate ongoing services upon written notice.
Completed Work Orders remain payable in full.
Outstanding balances survive termination.
14. GOVERNING LAW & DISPUTE RESOLUTION
14.1 These Terms are governed by Minnesota law.
14.2 Disputes must undergo a thirty (30) day good-faith resolution period.
14.3 Unresolved disputes shall be resolved by binding arbitration administered by a mutually agreed arbitration provider in accordance with its commercial arbitration rules in the Minnesota county where services were performed. If the parties cannot agree on a provider within fifteen (15) days, arbitration shall be administered by the American Arbitration Association (AAA) under its commercial arbitration rules. Arbitration shall be governed by the Federal Arbitration Act where applicable.
14.4 The Company may seek injunctive relief or pursue collections in Minnesota courts of proper jurisdiction.
14.5 To the fullest extent permitted by law, disputes must be brought on an individual basis.
15. NO THIRD-PARTY BENEFICIARIES
These Terms are solely between the Company and the Commercial Client. Tenants, occupants, or third parties shall have no rights or claims under this Agreement.
16. SEVERABILITY
If any provision is unenforceable, remaining provisions remain in full force and effect.
17. ENTIRE AGREEMENT
These Terms, together with any Master Service Agreement and executed Work Orders, constitute the entire agreement between the parties.
Thank you for reviewing our Terms of Service.
Good. We’re going to elevate this from “nice closing statement” to corporate-grade positioning language — structured, confident, and institutional — while keeping it human and approachable.
Here is the refined version:
Heavenly Harlots Maid Cleaning Services™ operates on structure, professionalism, and disciplined operational standards. These Terms are designed to provide clarity, accountability, and consistency across every appointment.
We believe exceptional service is built on defined expectations. Clear policies allow our team to perform efficiently, maintain professional standards, and deliver reliable results without confusion or misalignment.
If you require clarification regarding these Terms or your scheduled service, our team is available to assist prior to your appointment.
We appreciate the opportunity to serve your property and are committed to delivering professional, dependable cleaning services with integrity and care.
These Terms of Service govern all North Dakota bookings with Heavenly Harlots Maid Cleaning Services™. By proceeding with scheduling, payment, or service, the Client acknowledges full understanding and acceptance of all policies contained herein. Policies may be updated as needed to maintain safety, legal compliance, and service quality. Continued use of our services constitutes agreement to the most current version of these Terms.