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HHMCS North Dakota Terms Of Service

Applies to All ND Bookings
Last Updated: February 2026

These Terms of Service (“Terms”) govern all services provided by Heavenly Harlots LLC (“Company”).

By submitting a booking request, paying any fee, checking an acceptance box, or allowing service to commence, the Client agrees to these Terms.

Electronic acceptance is intended to be enforceable under applicable law, including North Dakota’s electronic transactions statutes.

1. DEFINITIONS

1.1 Client – The individual or entity purchasing services. 1.2 Company – Heavenly Harlots LLC. 1.3 Contractor – An independent contractor engaged by the Company to perform cleaning services. 1.4 Premises – The North Dakota location where services are performed. 1.5 Booking Confirmation / Invoice – The written confirmation issued by the Company (including email, text, platform invoice, or checkout confirmation) stating the scheduled time, scope, pricing, minimums, travel charges, and applicable rules for that appointment. 1.6 Client Conduct & Staff Safety – Zero physical contact and no intrusion into Contractor personal space.

2. NATURE OF SERVICES

2.1 The Company provides residential cleaning services. 2.2 The Company provides cleaning services only. No form of personal companionship, entertainment, or non-cleaning personal services are offered or permitted. 2.3 Contractors may decline or stop tasks that are unsafe, unsanitary, illegal, outside agreed scope, or not reasonably achievable within booked time. 2.4 Any attempt to solicit services outside the scope of residential cleaning, engage in indecent behavior, or pressure Contractors beyond agreed services results in immediate termination. Payment remains earned as described in these Terms, and the Company may pursue legal remedies.

3. BOOKING, BILLING STRUCTURE & PAYMENT TERMS

3.6 Flat-Price Cleans (Move-Out, Vacant-Unit, and Property-Manager) Move-out, vacant-unit, and property-manager cleans get a written flat price, set after we see the unit or photos of it. If a job runs past the quoted time, the crew may work up to 1 extra hour at no extra charge. Before working beyond that hour, the crew will contact you, explain why more time is needed, and get your OK. Approved extra time is billed at the job’s hourly rate per maid. For these cleans, this section controls over Sections 3.4, 8.2, 8.3, and 11.1.

4. PAYMENT FINALITY, CANCELLATIONS & RESCHEDULING

4.1 Earned Upon Booking. A 50% deposit is required to reserve a date and time. 4.2 Client Cancellations. If the Client cancels more than 48 hours before the scheduled start time, the Company will refund amounts paid, less any payment processing fees. If the Client cancels 48 hours or less before the scheduled start time, all amounts paid are earned and non-refundable. 4.3 Rescheduling. The Client may reschedule by giving more than 48 hours’ notice before the scheduled start time. A reschedule request made 48 hours or less before the scheduled start time will be treated as a cancellation. 4.4 Company Ready to Perform. If the Company is ready, willing, and able to perform services as scheduled, payment remains earned even if service cannot proceed due to Client-side issues (access, safety, rule violations, misrepresentation, etc.). 4.5 Company Cancellation (Internal). In addition to refunds for Client cancellations made more than 48 hours in advance (Section 4.2), a refund is issued when the Company cancels due to internal operational reasons unrelated to Client breach, safety, access, or compliance concerns. 4.6 Force Majeure / Emergency Conditions. If performance is prevented by events outside the Company’s reasonable control (e.g., state emergency orders, road closures, severe weather conditions materially affecting travel or safety), the appointment may be rescheduled under commercially reasonable terms rather than refunded.

5. ACCESS, ARRIVAL & NO-SHOW

5.1 The Client must provide safe, timely access as specified in the Booking Confirmation / Invoice.

5.2 If access cannot be obtained within the arrival/wait parameters stated in the Booking Confirmation / Invoice, the appointment will be treated as a no-show.

5.3 In no-show situations, payment remains earned and additional travel/administrative charges stated in the Booking Confirmation / Invoice may apply.

6. CLIENT CONDUCT & STAFF SAFETY

6.1 No-Contact is absolute. The Client and any guests must not touch, attempt to touch, block, corner, follow closely, or otherwise invade a Contractor’s personal space.

6.2 Prohibited conduct includes:

  • Inappropriate comments, requests outside the scope of cleaning services, or conduct that creates a hostile or uncomfortable environment.

  • Harassment, intimidation, hostility, or threats

  • Intoxication or illegal drug activity at the Premises

  • Recording or photographing Contractors without written consent

  • Attempting to privately hire, tip for special access, or solicit off-platform contact

  • Providing false identity information

6.3 Violation results in immediate termination. Payment remains earned. The Company may pursue civil remedies and, where appropriate, report conduct to law enforcement.

7. SAFETY CONDITIONS & RIGHT TO REFUSE

7.1 The Company may refuse or terminate service if conditions include, without limitation:
  • Biohazards, infestation, or hazardous materials 
  • Unsecured weapons 
  • Unsafe structural conditions 
  • Illegal activity 
  • Hostile persons or unsafe environment 
  • Any condition presenting unreasonable risk 
7.2 The Client must:
  • Secure pets 
  • Secure firearms and weapons 
  • Remove or protect fragile/high-value items 
  • Disclose known hazards and access limitations 
7.3 If service is refused or terminated for safety or compliance reasons, payment remains earned.

8. SERVICE SCOPE & STANDARDS

8.1 Cleaning services are production-based and task-oriented, not outcome-guaranteed beyond reasonable professional standards. 8.2 Production Model Services are measured by Labor Hours purchased, not by fixed room completion guarantees. Completion of all requested tasks within estimated Labor Hours is not guaranteed. Homes with heavier buildup, misrepresented condition, or access limitations may require additional Labor Hours. 8.3 Scope Expansion If actual conditions exceed the originally described scope, the Company may:
  • Adjust Labor Hour allocation 
  • Require additional hourly billing 
  • Reduce task coverage within purchased time 
  • Terminate service if conditions are unsafe or materially misrepresented 
8.4 No Restoration Guarantee Services do not include restoration, remediation, hazardous waste handling, or regulated remediation work unless separately contracted.

9. RECORDING, PRIVACY & BRAND PROTECTION

9.1 No recording or photography of Contractors is permitted without prior written consent. 9.2 Company branding, and related protected content are Company intellectual property. 9.3 The Company may document site conditions for internal quality, safety, and dispute purposes. Any marketing use requires separate written consent. 9.4 Unauthorized recording, publication, or doxxing may result in civil action and recovery of damages and attorney fees.

10. INDEPENDENT CONTRACTOR STATUS & NON-SOLICITATION

10.1 Contractors are independent contractors of the Company; they are not employees of the Client.

10.2 The Client may not solicit, hire, or engage Contractors outside the Company platform during or after service.

10.3 Any attempt to bypass the Company relationship constitutes material breach and may result in injunctive relief and recovery of damages and costs to the extent permitted by law.

10.4 Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the Client and the Company or Contractors.

11. ADDITIONAL TIME, OVERTIME & SCOPE EXPANSION

11.1 Additional Labor Hours If additional production is required beyond originally purchased Labor Hours, the Client may authorize additional Labor Hours at the applicable rate stated in the Booking Confirmation / Invoice. Additional Labor Hours must be approved and paid as required before continuation. 11.2 Contractor Discretion Contractors may decline additional time due to scheduling, safety, or operational constraints.

12. EARLY COMPLETION & BILLING CLARIFICATION

12.1 Labor Hour Purchases When Labor Hours are purchased, billing is based on the Labor Hours reserved and allocated for that appointment. If production is completed in fewer on-site clock hours due to multiple Contractors working simultaneously, no reduction applies. The Client is purchasing production capacity, not individual clock time. 12.2 Minimum Requirements Minimum Labor Hour or hourly requirements stated in the Booking Confirmation / Invoice apply regardless of early completion. 12.3 No Automatic Refund for Efficiency Efficiency gained through multi-contractor deployment does not reduce billing obligations. 12.4 Service Credits Any service credit is issued solely at Company discretion and is non-transferable and non-refundable.

13. LIMITATION OF LIABILITY

13.1 The Company is not responsible for pre-existing damage, fragile/unsecured items, ordinary wear, or conditions outside reasonable scope.

13.2 To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages.

13.3 Total liability for any claim related to an appointment is limited to the amount paid for that appointment.

13.4 Any claim for alleged service-related damage must be reported in writing within forty-eight (48) hours of service completion. Failure to provide timely notice may waive the claim to the extent permitted by law.

14. CHARGEBACKS & PAYMENT DISPUTES

14.1 Filing a chargeback inconsistent with these Terms or the Booking Confirmation / Invoice may constitute breach of contract.

14.2 The Company may pursue recovery of chargeback fees, administrative costs, attorney fees, and collection expenses to the extent permitted by law.

14.3 Fraudulent disputes may be escalated as appropriate.

15. FALSE STATEMENTS & DEFAMATION

15.1 The Client may not publish false factual statements that are defamatory or knowingly misleading about the Company or Contractors.

15.2 Nothing in these Terms prohibits lawful, honest consumer reviews or opinions, including negative reviews, as protected by applicable law.

16. GOVERNING LAW, VENUE & DISPUTE RESOLUTION

16.1 These Terms are governed by North Dakota law.

16.2 Informal Resolution First. Disputes must be submitted to the Company for a good-faith 30-day resolution period before formal proceedings.

16.3 Arbitration. Except for carveouts in 16.4, disputes shall be resolved by binding arbitration in North Dakota. This arbitration agreement is intended to be governed by the Federal Arbitration Act where applicable.  Arbitration shall be conducted by a mutually agreed arbitration provider under commercially reasonable procedural rules.

16.4 Carveouts. The Company may bring claims in court in Grand Forks County, North Dakota, for:

  • injunctive relief (recording/privacy/IP violations), and/or

  • collections for unpaid balances or chargeback-related losses.

16.5 Class Action Waiver. To the extent permitted by law, disputes must be brought on an individual basis. If any portion of this waiver is found unenforceable, the remainder of the arbitration agreement remains in effect to the fullest extent permitted.

17. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

No failure or delay by the Company in enforcing any provision shall constitute a waiver of that provision.

18. MODIFICATION & PRECEDENCE

The Company may update these Terms. The version in effect at the time of booking governs that appointment. If the Booking Confirmation / Invoice contains terms specific to the appointment (scope, timing, pricing, minimums, travel parameters), those appointment-specific terms control for that booking.

19. INSURANCE & RISK ALLOCATION

The Company maintains commercially reasonable business insurance coverage appropriate for residential cleaning services. Proof of insurance may be provided upon written request where required by contract.

The Client remains responsible for maintaining property insurance covering the Premises and contents.

20. ENTIRE AGREEMENT

These Terms, together with the applicable Booking Confirmation / Invoice, constitute the entire agreement between the parties regarding the services and supersede all prior discussions or representations not expressly included herein.

Thank you for reviewing our Terms of Service.

HHMCS is built on structure, professionalism, and operational discipline. These Terms ensure clarity, accountability, and a consistent standard of service for every client.

We believe that exceptional service begins with clear expectations. By establishing defined policies, we create an environment where appointments are efficient, respectful, and professionally executed.

Should you require clarification, our team is available to assist before your scheduled service.

We value the opportunity to serve your home with professionalism and care.

These Terms of Service govern all North Dakota bookings with HHMCS. By proceeding with scheduling, payment, or service, the Client acknowledges full understanding and acceptance of all policies contained herein. Policies may be updated as needed to maintain safety, legal compliance, and service quality. Continued use of our services constitutes agreement to the most current version of these Terms.